At Rahzane, we want you to absolutely love your purchase. However, we understand that sometimes things don’t work out as planned — and that’s okay! Our Returns Policy is designed to make the process as simple, transparent, and stress-free as possible.
We take pride in offering beautifully crafted, high-quality jewelry, and your satisfaction is our top priority. If for any reason you’re not completely happy with your order, you can return it within the guidelines outlined below.
Country or Region
| Country / Region | Returns |
|---|---|
| United Arab Emirates | FREE |
We currently offer free returns within the UAE, so you can shop confidently knowing that you can easily return your items if needed.
How to Return
To initiate a return, please visit our Returns Portal at https://rahzane.com/. Simply fill in your order details, and our customer service team will review your request. Once your return is approved, you’ll receive a prepaid return label via email.
Please ensure that your item is unused, unworn, and in its original packaging, including any jewelry boxes, pouches, or tags. We kindly ask that all returns be sent back in the condition they were received.
Once your return has been received and inspected, we will process your refund or exchange within 7 working days. Refunds will be made to the original method of payment.
Non-Returnable Items
Please note that certain items are non-returnable for hygiene and customization reasons. These include:
Personalised products (such as engraved or custom-made pieces)
Gift cards
Final sale items
We appreciate your understanding that these items cannot be returned, refunded, or exchanged.
Faulty or Damaged Items
We take great care to ensure every Rahzane piece meets our high standards of craftsmanship and quality. However, if you receive a faulty or damaged item, please contact our support team right away at support@rahzane.com before sending anything back.
Our team will review your case promptly and guide you through the next steps. Depending on the situation, we’ll arrange a replacement, repair, or refund as quickly as possible.
Additional Information
Returns must be initiated within 14 days of receiving your order.
Original shipping fees (if any) are non-refundable.
If you are returning part of a multi-item order, refunds will apply only to the returned item(s).
At Rahzane, we value your trust and aim to make every experience with us positive — from the moment you order to the moment you unbox your jewelry. If you have any questions or need assistance, our friendly customer care team is always here to help at support@rahzane.com.
Thank you for choosing Rahzane — your daily dose of glow. ✨